khela88's Privacy Policy
Your personal information is very important to us. This policy explains in detail — what information khela88 collects, how it is kept secure, and in what circumstances it is used.
Introduction and Scope
This privacy policy applies to all services, websites, and mobile applications of the khela88 platform. When you use our services, you are considered to have accepted the terms of this policy. This policy may be revised from time to time, and the "Last Updated" date at the top of the page will change accordingly.
If you continue to use the platform after this policy takes effect, you are considered to have accepted the revised terms as well. For more details on our overall terms of service, please read the Terms and Conditions.
Section 02
What Information We Collect
2.1 Registration Information
The following information is collected when you create an account on khela88:
- Full name and date of birth (for age verification — to comply with the 21+ age requirement)
- Mobile number and email address
- Username and password (stored in encrypted form)
- National ID or passport number (if identity verification is required)
2.2 Transaction Information
During deposit and withdrawal processes, we store the date, amount, and reference details of transactions processed through the relevant payment method (bKash, Nagad, Rocket, or bank transfer). Full mobile account numbers or bank card details are never stored on our servers under any circumstances.
2.3 Automatically Collected Information
The following information is recorded automatically when you use the platform:
- IP address and device identifier
- Browser type and operating system
- Page visit logs, session duration, and click patterns
- Data collected through cookies and similar tracking technologies
2.4 Information Collected via Customer Support
When you contact us through our 24/7 live chat or email support, records of that communication may be retained for the purpose of improving service quality and resolving disputes.
Section 03
Purpose of Using Information
khela88 uses collected information only for specific and legitimate purposes. Each purpose is described in detail below:
- Account management: Registration, login verification, and ensuring account security.
- Payment processing: Receiving deposits and handling withdrawal requests.
- Identity and age verification: Ensuring all users are at least 21 years of age.
- Fraud prevention: Detecting unusual transactions or suspicious activity.
- Service improvement: Analyzing user experience to make the platform more effective.
- Promotional communications: Informing you about bonus offers or important site updates — but only with your consent.
- Legal compliance: Complying with applicable laws or legitimate requests from authorities.
Section 04
Data Security Measures
khela88 applies industry-standard technical and administrative security measures to protect user information. These include:
- SSL (Secure Socket Layer) encryption — all data transmissions are carried out through encrypted channels.
- Password hashing — your password is never stored in plain readable form under any circumstances.
- Access controls — only authorized personnel can access specific data.
- Regular security audits and server monitoring.
- Data backup and disaster recovery plans.
However, no organization can guarantee 100% security on the internet. You are also responsible for keeping your login credentials confidential and not sharing them with others.
Section 05
Sharing Information with Third Parties
khela88 never sells user personal information or shares it with third parties for advertising purposes. However, information may be shared in the following limited circumstances:
5.1 Payment Service Providers
The minimum necessary information is shared with the relevant service providers to complete transactions via bKash, Nagad, Rocket, and bank transfer. These providers are governed by their own privacy policies.
5.2 Technology and Analytics Services
Aggregated and anonymized data may be shared with certain technology partners to maintain platform functionality. No individual can be identified from this data.
5.3 Legal Obligations
It is our legal duty to provide information in accordance with applicable law when required by a court order, a legitimate request from investigative authorities, or national security needs.
5.4 Business Restructuring
In the event of a merger, acquisition, or business restructuring, user information may be transferred, but only under protections equivalent to those in this policy.
Section 06
Cookies and Tracking Technologies
khela88 uses cookies on its site — small text files stored in your browser. Cookies keep your login session active, remember your preferences, and help analyze usage.
- Essential cookies: Required for login and security — cannot be disabled.
- Functional cookies: Remember language preferences and account settings.
- Analytics cookies: Used to understand which pages are visited most.
You can reject non-essential cookies from your browser settings, though this may limit some features.
Section 07
Data Retention Period
Your information will remain in our systems while your account is active and for a specified period afterward:
- Account information: retained for a minimum of five years after account closure (for legal requirements).
- Transaction records: at least five years from the date of the relevant transaction.
- Customer support records: a minimum of one year after the issue is resolved.
- Analytics data: in anonymized form, for an indefinite period.
Once the specified retention period has passed, information is securely deleted or anonymized.
Section 08
Your Rights and Controls
As a user, you have several rights over your own information:
- Access: You can request to know what information we hold about you.
- Right to correction: You can request correction of incorrect or outdated information.
- Deletion request: You can request that specific information be deleted, provided there is no legal obligation to retain it.
- Opt out of promotional communications: You can opt out of marketing messages at any time.
- Data portability: You can request a copy of your information in a standard format.
To exercise these rights, contact our support team via live chat or email. To learn about responsible gaming, visit our Responsible Gaming page.
Section 09
Collection of Minors' Information
khela88 is an adult entertainment platform and is not intended for anyone under 21 years of age. We do not knowingly collect personal information from any minor. If we are informed that a minor's information has been collected, steps will be taken to promptly delete that information and close the associated account.
Section 10
International Data Transfers
Our servers and technology infrastructure may be partially located outside Bangladesh. In such cases, your information may be transferred to international servers. However, the security standards described in this policy remain unchanged in any such transfer, and internationally recognized data protection standards are followed.
Section 11
Policy Changes and Notices
This privacy policy may change at any time due to business needs, legal changes, or technology upgrades. For significant changes, a notice will be sent to your registered email or mobile number. Otherwise, the "Last Updated" date at the top of the page serves as evidence of any change.
If you have any questions about this policy, you may find initial answers in our FAQ section, or contact the support team directly.
Section 12
Contact and Complaints
If you have any questions, objections, or complaints about this privacy policy or how your information is handled, please contact us:
- Live Chat: Speak directly with our support team 24/7.
- Email: [email protected]
We provide support in both Bengali and English. We will do our best to respond as quickly as possible after receiving your complaint.